General FAQs


Below is a list of common questions and answers about our PocketFinder personal GPS locator devices.

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FAQ List

How big is my PocketFinder GPS device?
What exactly is a PocketFinder personal locator?
What is the difference between a PocketFinder and a Smartphone?
Can I see more than one PocketFinder device on my account?
Will the PocketFinder work anywhere in the United States?
Is a separate wireless contract needed to have my GPS location service work?
How far will the GPS device locate? If my child left our town or state will it tell me?
Will the PocketFinder GPS locator stand up to my kid/pet/car?
How can the PocketFinder be located?/a>
Can the PocketFinder be tracked when it is turned off?
What is the accuracy level of the PocketFinder location?
Will this device cause any disruption in the classroom?
Do I have to set up Zones or Speed Alerts in order for my PocketFinder GPS locator to work?
How does the PocketFinder Network know when to notify me?
How will the PocketFinder Network alert me when needed?
What is the Contact List in my PocketFinder Profile?
Do I have to set up a Contact List when I set up my PocketFinder Profile?
Is it harmful for my child to carry this device? Does it emit any harmful waves?
What happens if my cell phone is turned off and an Alert is sent?
How can I see my device history?
What is the difference between the PocketFinder People and the PocketFinder Pets devices?
Is the speed calculation accurate?
How do I know the battery level of my PocketFinder?
Why do I have to activate the PocketFinder device?
Why do I occasionally see a formatting issue on the website?
Is there a monthly fee?
Is there an international coverage plan? What is the monthly rate?
What is global drift?
Why does my PocketFinder get more accurate with its locates over time?
When using my mobile smart phone, is there a shortcut to the log in page?
Will my PocketFinder work internationally?
How often do I need to charge my personal locator?

How big is my PocketFinder GPS device?

The device is about 2 inches and is circular in shape. It fits comfortably in the palm of a hand or in a pocket! Back To Top

What exactly is a PocketFinder personal locator?

Technically, PocketFinder GPS locators are wireless devices that monitor signals from the Global Positioning Satellite (GPS) network, calculate its position, and transmit that information to the PocketFinder Network via the world’s largest wireless global cellular network. What that means is the PocketFinder GPS locator takes cues from the GPS network to figure out where it is, and then sends that information to the PocketFinder Network, which is part of the largest wireless network in the world. Once you activate your PocketFinder device online, you can view it at any time at www.pocketfinder.com. Back To Top

What is the difference between a PocketFinder and a Smartphone?

Your Smartphone with GPS can tell you where you are, but with a PocketFinder your device’s location can be shared with those you love. Back To Top

Can I see more than one PocketFinder device on my account?

Yes. Multiple GPS locator devices can be added to your existing PocketFinder account.Back To Top

Will the PocketFinder work anywhere in the United States?

Just as with any mobile phone service, there are some areas in which the carrier does not provide full coverage. However, most populated areas are covered and coverage continues to grow domestically and internationally. The most current coverage map or list of countries can be viewed at this page. Back To Top

Is a separate wireless contract needed to have my GPS location service work?

No. Everything you need is included in your monthly service. No contract is required. Your PocketFinder GPS locators enjoy the coverage of AT&T’s expansive GSM network. Back To Top

How far will the GPS device locate? If my child left our town or state will it tell me?

Our locators are designed to work anywhere in the world that offers GSM network coverage through a roaming agreement with AT&T (please see our Coverage page for more information) and most recently with new partnerships that offer devices with SIM cards from EE in the UK and Telefonica.

If the device enters an area without wireless coverage, the GPS feature will not be able to report its current location until it re-enters an area with network coverage. Once it reconnects, it will transmit a history of its locations that you can view online. Back To Top

Will the PocketFinder GPS locator stand up to my kid/pet/car?

The PocketFinder personal GPS locator was designed to withstand almost any kind of abuse. You can rest assured that no matter who carriers it, the PocketFinder devices will work properly. The entire unit is completely sealed so it is both waterproof and shockproof. It is designed to work in extremely hot or cold conditions. Don’t worry about leaving it in a car on a hot day or taking it with you on a ski trip. The PocketFinder family of devices are built to stand up to all of the everyday abuse that you can throw at it.Back To Top

How can the PocketFinder be located?

Our system will allow you to locate your device(s) through 3 ways: via the internet; via your web-enabled mobile phone or from one of our mobile apps. Back To Top

Can the PocketFinder be tracked when it is turned off?

As long as your PocketFinder’s battery is charged and you have network coverage you will be able to locate it. It has no buttons and cannot be inadvertently turned off. Back To Top

What is the accuracy level of the PocketFinder location?

Under most circumstances the identified location on our internet mapping service will be within 10 feet of the GPS locator’s actual location. Back To Top

Will this device cause any disruption in the classroom?

The device is small and inconspicuous – it does not have sounds or lights that might disturb a class. Back To Top

Do I have to set up Zones or Speed Alerts in order for my PocketFinder GPS locator to work?

No. Upon activation your device will begin to send GPS information to the PocketFinder Network and you will be able to look up its location. If you want to receive automated alerts, you do have to set up your own Zones and Speed settings. Back To Top

How does the PocketFinder Network know when to notify me?

When you activate your PocketFinder GPS locator at www.pocketfinder.com, you will activate your device and decide how you want to be notified. You can have alerts sent to your email or cellular phone. You can create optional Zones or Speed Alerts that will notify you when your device enters or exits or speed limit set. Back To Top

How will the PocketFinder Network alert me when needed?

The PocketFinder Network is part of the world’s largest wireless network; it works almost everywhere and can contact you via the method of your choice. You can choose what is most convenient to you: email or text message. Back To Top

What is the Contact List in my PocketFinder Profile?

Your PocketFinder Profile allows you to create a Contact List that will tell the PocketFinder Network how you want to contacted, as well as where you can list other people you would like the PocketFinder Network to contact. Back To Top

Do I have to set up a Contact List when I set up my PocketFinder Profile?

Yes. At least one e-mail address needs to be on file. Back To Top

Is it harmful for my child to carry this device? Does it emit any harmful waves?

The personal GPS locators are completely sealed and is at least as safe as a mobile telephone. Back To Top

What happens if my cell phone is turned off and an Alert is sent?

You won’t receive your alerts until your cell phone is connected to the network. Back To Top

How can I see my device history?

You can see where your device has been by logging into www.pocketfinder.com, clicking on the device you wish to see, and click the history tab. The PocketFinder system stores 60 days of location history. Back To Top

What is the difference between the PocketFinder People and the PocketFinder Pets devices?

The functionality, form factor and the electronics are exactly the same. The PocketFinder Pets package comes with the necessary accessories to attach the device to a pet’s collar or to any other animal you wish to locate. The People package comes with accessories intended for attaching the device to people, backpacks, golf bags, pockets, etc. Back To Top

Is the speed calculation accurate?

This speed calculation is typically accurate. There are, however, many environmental and system factors involved which may affect accuracy to some degree. Remember that the personal GPS locators are not intended to replace a speedometer. Back To Top

How do I know the battery level of my PocketFinder?

Your PocketFinder personal GPS locator is just like a cell phone – the more you use it the more often it needs to be charged. Battery level can be viewed online in your PocketFinder.com account. In addition, you can configure your account to alert you via email when your battery level is getting low. Back To Top

Why do I have to activate the PocketFinder device?

In order for your personal GPS locator to be registered in our database, and on the GSM wireless network, you need to provide us with the unique activation code that come with each unit. Back To Top

Why do I occasionally see a formatting issue on the website?

In order to create the best user experience, we try to update our website as often as needed. In order to see the most recent updates, you much clear your web browser’s “cache.” You can do this in the settings. This website has instructions for each browser. Back To Top

Is there a monthly fee?

Yes, there is a flat monthly fee of $12.95 per month, per device. When you purchase your device from Apple®, it includes two months of service with the device purchase price. International roaming is $29.95 per month, per device. The two months included in the purchase price does not apply for international roaming. Back To Top

Is there an international coverage plan? What is the monthly rate?

Yes, PocketFinder devices will work internationally in most countries. One notable exception is Japan. The cost for international roaming is $29.95 per month, per device. When purchasing from Apple, the two months included does not apply for international roaming. Back To Top

What is global drift?

Quite a bit of amazing technology goes into getting an accurate GPS locate. The Global Positioning Satellite (GPS) System is made up of approximately 26 working satellites that are moving at roughly 16,000 miles per hour. The earth is also orbiting the sun and rotating. 4 satellites work together to identify speed and location of your PocketFinder. At certain times of the day one satellite will begin to go out of range of your PocketFinder and will hand off to another satellite. When these hand offs occur you may see a rogue locate that is not accurate and can even cause a false zone notification. When a PocketFinder is inside of a building you can also at times experience “drift” to the locates. Back To Top

Why does my PocketFinder get more accurate with its locates over time?

Yes it does. The initial locate is the hardest as the PocketFinder is connecting for the first time with 4 satellites and figuring out where in the world it is. Most often this requires taking the device outside for 5 or more minutes. If activating in a home you may notice the 1st initial locate is approximate to your home but not accurate. As your locator continues to gather locates outside of the home and then inside you will see its accuracy improve.

When using my mobile smart phone, is there a shortcut to the log in page?

Yes, if you’re using a mobile device other than iPhone, iPad or iPod Touch, launch the mobile browser and bookmark the sign in page: http://www.pocketfinder.net/login.aspx Back To Top

Will my PocketFinder work internationally?

PocketFinders are built to locate everywhere in the world there is a GSM wireless network. Our initial launch is US and Canada only and PocketFinders are profiled with standard service of $12.95 covering only US and Canada, running on AT&T and its Canadian roaming affiliate networks.

Our International plan of $29.95 covers not only US and Canada but also Mexico, Argentina, Australia, Brazil, Caribbean, Chile, China, Columbia, India, Japan, New Zealand, Singapore, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom. Back To Top

How often do I need to charge my personal locator?

We recommend that you charge it like you would your cell phone by placing it in the charger each night. That way you always know that you have full power to start the day. Under normal usage with a person, a typical charge will last 3 to 4 days. On a pet that never stops moving 24 hours a day, a typical battery charge will last 2 days. Back To Top

Back to PocketFinder FAQ home page.